Contact Us
Need a hand? Contact our team by live chat, email or the form below. We reply to most messages within one business day.
Get in Touch
- [email protected]
- 9am – 8pm
- Quakers Hill, NSW 2763 · online orders only
The fastest way to contact us
Live chat is the quickest option during business hours. Our team can check stock, confirm flavours and send payment details for your order straight away.
What to include
- Your order number, if you have one.
- The product name and flavour you are asking about.
- A photo, if your question is about a faulty item.
Common questions
Many answers are already on our site. See shipping for delivery times, returns for faulty items, and about us for how ordering works. Parcels travel with Australia Post, so you can track them on their website.
Bulk orders and special requests
Retailers and bulk buyers can contact us for custom pricing on large orders. Browse our bulk range first, then send us the products and quantities you need. Can't find a product? Ask — we take product requests and special orders.
Frequently asked questions
How quickly do you reply?
We reply to most messages within one business day. Live chat is fastest during business hours.
Do you have a phone line?
We support customers by live chat and email, so we always have a written record of your request.
Can I visit a store?
We are an online store. Every order ships to your door from within Australia.
How do I get payment details for my order?
Open live chat or email us with your order number, and we will send your PayID, bank or crypto wallet details.